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| Contact Us Frequently Asked Questions Site Map | Frequently Asked QuestionsBelow we've listed answers to frequently asked questions. If after consulting the guide you still have a query, please don't hesitate to contact us. Getting Started:
Funding and withdrawing from your account:Game Fairness and Privacy:
General Questions:
Getting Started:How do I start playing?To begin playing, click on any Download button on the site or visit the download section. Full instructions are included on that page. Once completed, the software will be installed on your computer, and you can start the casino by double-clicking on the icon on your desktop or from the Start Menu. Where can I download the software?To begin playing, click on any download button on the site or visit the download page. Full instructions are included on that page. Back to TopI have downloaded the software, what do I do next?After downloading, follow the simple onscreen instructions. Keep in mind that the download is necessary only once -- after that, the program is available from your computer's Start menu and/or desktop. Back to TopWhat are the minimum system requirements to run the software?The minimum system requirements for the download software are: Windows Vista/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space. For optimum results, set your monitor to high color (16 bit) and 800x600 resolution. Back to TopFunding and withdrawing from your account:How do I deposit money into my account?Before you begin playing for real money, you'll first need to fund your account. Once you have successfully downloaded the software, open the casino, launch the software and open a Real Money mode account. After you have received your username and password, you are ready to make a deposit into your account. Proceed to the cashier and select your desired deposit method. For a detailed summary of the various deposit methods, please see our Banking section. Back to TopHow do I withdraw money from my account?To withdraw money from your account, launch the software, proceed to the Cashier section, and select Withdraw. Choose the option which best suits you. Back to TopGame Fairness and Privacy:How does SunPoker.com ensure game fairness?Our developers have gone to great lengths to ensure that the software we produce is of the highest quality. Each game undergoes rigorous testing on the real gaming server to determine whether game rules are obeyed, payouts are calculated correctly etc. Then, depending on the game, between 1 and 10 million bets are made to test the fairness of the random number generator. If the frequency of winning combinations and general payouts are within expectations, the game is passed to the Quality Assurance team of engineers. They in turn ensure that the game plays to within expected quality levels. Only when all of these tests are passed is the game made available for use by our players. How are the games tested?SunPoker.com's software, developed and maintained by Playtech, uses a true random number generator to ensure total game integrity. Playtech's gaming software carries an official Certificate of RNG Evaluation from Technical Systems Testing (TST), an internationally recognized and respected Accredited Testing Facility (ATF). TST has been working with industry operators, suppliers, manufactures and regulators to ensure that gaming products operate in a manner that is fair, secure and auditable and comply with some of the world's most stringent and comprehensive legislative and regulatory requirements. TST laboratories provide fully independent and impartial testing and certifications for industry operators, suppliers, manufactures and regulators. TST analyzes system software and equipment, and the environments in which they operate, against manfacturer's specifications, legislative and regulatory requirements, and to generally accepted industry standards. TST's services are delivered by a multi-disciplined team of trained computer scientists, engineers, mathematicians and information systems auditors, possessing first hand knowledge and experience in today's leading edge technologies. TST provides an impartial service that is renowned for its probity and fair dealing. It is a common belief that total impartiality of a testing facility is paramount in ensuring an unbiased evaluation. Back to TopHow does SunPoker.com ensure privacy?SunPoker.com implements the most robust security measures available, including a Firewall and RSA encryption, to make sure that sensitive information remains 100% secure and private. Further, SunPoker.com does not share personally identifiable information with any third parties. For more on this topic, please visit our Privacy Policy. What is Hand for Hand?Hand for hand play in tournaments is used when large changes in prize money are imminent, such as on the bubble. What happens is each hand at each table is dealt at the same time. When a table finishes the hand, it may not start a new hand until all of the other tables have finished their hands. General Questions: I forgot my password. What do I do?
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