Important FAQ for Existing CryptoLogic Users

We've recenlty launched our brand new sofware platform designed to bring you the absolute best in high quality online gaming. It features new games, bigger bonuses, better service options and a new cashier as well as a host other imporvements. We hope you enjoy it as much as we've enjoyed designing it for you!

We have made the process of playing the new games a seamless transition. We anticipate that you may have questions and have prepared the following sections that will answer many of your questions. Of course, if you need more information about any aspect of the new site and what it will mean to you, you can contact us at: .

Basic Changes:

• When will the new software arrive?
• What will I need to do?
• Will I have to install it?
• Can I download the new software?
• What should I do if I experience difficulty downloading?
• What are the Minimum System Requirements?
• Do I need to change the settings on my computer?
  
  

My Account:

• What will happen to my current account?
• What about the balance in my current account?
• I have more than one account - does that make a difference?
• Will I have to re-register?
• Will I have to open a new account?
• Will my password change?
• Will my user name change?
• How will I make deposits in my new account?
• What will happen to my MPPs?
• Will I still get my rakeback deal?
• Is there any risk involved with transferring to the new site?
• What security measures are in place to protect my account during the transfer.
  
  

Logging into the New Software:

• How do I log in to the new site the first time?
• What if I have forgotten my user name or my password?
• How can I get help if I have any problems logging in to the new site?
  
  

The New Cashier:

• What are the benefits of the new cashier?
• How do I use the new cashier?
• What payment methods are available?
• Transaction History
• Who do I contact if I have problems with the cashier?
  
  

New Games:

• What New Games will be available?
• Will I still be able to play for fun?
• Will the monthly match deposit bonuses continue?
• Will the wagering requirements change?
• Who do I contact if I have any problems with the new site?
• Will there be new players?
• Will players I know online still be there?
  
  

System Down Time:

• How long will the system be down for?
• How much warning will I have before the system goes offline?
• When will the casino games stop running?
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Basic Changes:

When will the new software arrive?

The new software will become available in between xx PM and xx AM GMT December 18. Our new site will be launched once the new software is available..

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What will I need to do?

You will not need to do anything before the launch. Once the new software is available, all you'll have to do is download the new software, and log in using your new credentials. That's essentially it!

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Will I need to install the new software?

Yes. To begin playing, click on any download button on the site or visit the download page. Full instructions are included on that page.

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Can I download the new software??

You can download the new software by clicking on any download button on the site or visiting the download page. Full instructions are included on that page.

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What should I do if I experience difficulty downloading??

If you do not see the SunPoker.com icon on your desktop, you can locate it by doing the following
- Select the Start button.
- Choose the Search option.
- Select For Files or Folders and indicate that you want to search for a Document.
- Enter the file name: setupcasino.exe and press Find or Search.
When you locate this file, double click on it to install the Poker software.
If the Search function is unable to locate the Poker file, then go to the website and follow the online downloading instructions. When the necessary files are downloaded, the SunPoker icon appears on your desktop. We apologise for the inconvenience and hope you are now successful in downloading and opening the software.

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Is a Flash / No Download Version Available?

Unfortunately, Not at this time.

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What are the minimum system requirements?

The following minimum system requirements are necessary to install and successfully run the Casino software on your personal computer:
- Operating System: Windows 98, ME, 2000, XP
- Processor: 300MHz Pentium II
- RAM: 128MB
- Screen Resolution: 800 by 600 pixels; 16-bit High Colour
- Available Hard Disk Space: 100 MB
A faster processor, 256 MB of RAM and True Colour screen mode is recommended for better play.

If you have any problems downloading your new software contact us at:

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Do I need to make changes to the new software?

No. The new system software will not require you to alter anything on your computer.

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My Account:

What will happen to my current account?

Part of our move to the new system includes moving your account across on your behalf. Your comp points will be transferred over to your new account. You can request that your withdrawable balance in your old account with ECash Direct be transferred to your new account. To submit your request, visit the My New Account Details section. Your old account will automatically be closed after your funds have been transferred. Please allow 1 - 3 days for the process to be completed.

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What about the balance in my current account?

You can request that your withdrawable balance in your old account with ECash Direct be transferred to your new account. To submit your request, visit the My New Account Details section. Alternatively, you can log into your ECash Direct account and request a manual withdrawal via a method of your choice.

If you do not request an automatic transfer or did not select to manually withdraw by Jan 31st, your account will be automatically closed and any withdrawable funds returned to your account via check or other appropriate method. Please allow 1 - 3 weeks for this process to be completed.

If you have any questions contact us at:

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I have more than one account - does that make a difference?

No. We have created each of your accounts on the new system. For each account, use the My New Account Details section to get the new credential information as well as request that any withdrawable funds be transferred to you new accounts.

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Will I have to re-register?

No, you will still be registered.

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Will I have to open a new account?

No, your old account details will be transferred to the new system. To get the new account details you need to log into the new account, visit the My New Account Details section

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Will my password change?

Yes, for security reasons you password will be reset. On your first login, you can change this temporary pasword. To retrieve your temporary password, visit the New Player Information page, then enter your old account details. Your new account credentials will be displayed.

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Will my user name change?

Once you receive your new account details via the New Player Information section, launch the new software, enter your new login information and select to use your old username, or choose a new one if you wish.

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How will I make deposits in my new account?

To play for real money you must first download and install the software from the website. Once you have successfully downloaded and installed the software, open the Poker Room by double clicking the SunPoker icon on your desktop or by activating the program through your Start menu. Click on the Play For Real Money option and complete the following steps:

For existing customers:

• Enter your password and Username (you can retrieve this via the New Player Information section)
• Click on the Cashier and follow the prompts to make your deposit.

For new customers:

• Click on the Create Account button.
• Enter the required personal details.
• Select a password and the currency you wish to use in the account. A username is automatically generated and an email is automatically sent to you with important registration information.
• Make a deposit with the Poker Room’s Cashier to fund your account. You will be prompted to choose a method of payment from a variety of possibilities.
• After you have successfully funded your account you may then return to the Lobby (main screen from which all games are available), select a game and begin playing for real money.

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What will happen to my MPPs?

MPP’s purpose on the old software was for tracking bonus release levels. They will not be transferred to the iPoker Network. We will have a special promotion once we move which will be based on the number MPP’s you have accumulated on the Cryptologic network.

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Will I still get my rakeback deal?

Once we move to iPoker you still will essentially be able to get 30% rakeback. We will have a Loyalty program where you are able to not only get 30% rake back, but also will be given monthly free rolls equally up to $30,000 in cash prizes!

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Is there any risk involved with transferring to the new site?

No, there is no risk involved in the transfer of your account details or balance.

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What security measures are in place to protect my account during transfer to the new site?

Please be assured that all precautionary measures are in place to ensure that your account information will be transferred between the two systems securely.

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Logging into our new site

How do I log in to the new site the first time?

You will receive an email from us containing all your login details, your username and a new password. The email will also include the URL so that you can to download the new software direct if you prefer.

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What if I have forgotten my user name or my password?

Start the software and click the 'forgotten password' option. You will be sent new login details via email.

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How can I get help if I have any problems logging in to the new site?

Please call or email our Players Help and our support desk operators will be delighted to help.

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The New Cashier

What are the benefits of the new cashier?

The new cashier will enable new customers to deposit in either GBP Sterling, USD, or Euros. You can deposit using a variety of payment solutions including NETeller, Click2Buy, Credit Cards, and MoneyBookers and other popular methods.

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How do I use the new cashier?

To deposit funds into your casino account:

• Login to your Lobby
• Click on the Cashier button
• Choose your preferred Deposit Method

There are numerous deposit methods available. To help you decide which method is best for you, click on each one and read the explanation and procedures about that particular method.

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What payment methods are available?

Immediate deposit methods are those made with a credit card (Visa or MasterCard), NETeller, MoneyBookers,Click2Pay, ClickandBuy, Delta and Electron.

Please do not hesitate to contact us if you require further assistance making your deposits.

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Transaction History

You can view all your financial transactions in the Transaction History section of our software. To open this section:

• Click the Cashier button.
• Click the Transaction History button at the bottom of the screen
• From the drop down menus select the period for which you want your Transaction History displayed:
  > Current month or Last month
  > Starting and Ending dates
• Click the View History button.

Other useful deposit and withdrawal information appears and this is a valuable tool for verifying many important details about your account. When you finish viewing the Transaction History, click the Close button to return to our Poker Room

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Who do I contact if I have problems with the cashier?

Please call or email our Players Help and our support desk operators will assist you.

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New Games

Will I still be able to play for fun?

Yes. The ‘Play for Fun’ mode is available to allow you to familiarise yourself with our poker room and to practice as long as you wish, with no obligation to play for real.

When creating a Fun account you will be prompted to enter a valid email address. Our Poker Room automatically supplies you with a username and password and sends login information to your email address. For your convenience, you may click Remember Password when signing-in so your password automatically appears - your username always appears by default.

Once your account is successfully registered, it is automatically credited with USD/GBP/EURO 1,000 worth of virtual Fun money. Please note that Fun money cannot be withdrawn. Whenever you want to deposit more virtual Fun money:

• Go to our Lobby.
• Press the Cashier button.
• Enter the amount you want to deposit for more Fun (up to USD/GBP/EURO 50,000).
• Press the Deposit button.

If you wish to play for real, you can create a Real Money account at any time.

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Will the monthly match deposit bonuses continue?

Yes. In fact we've added many more bonuses. For a complete listing visit the Promotions section.

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Will the wagering requirements change?

Each new bonus is listed with appropriate wagering requirements. Visit the Promotions section.

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Who do I contact if I have any problems with the new site?

If you experience any problems please contact our Players Help.

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Will there be new players?

Yes, new players will be able to sign up.

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Will players I know online still be there?

All players will be transferred to the new platform. So be sure to encourage all of your friends

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System Down Time

How long will the system be down for?

There will be no system down time. Because we are launching the new software, and still allowing access to the the old system for a limited time thereafter, you will have access to the new software immediately. As well as the ability to play in the old system for a limited time..

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How much warning will I have before the system goes offline?

The old software is available till Jan 15, 2009. However we recommend that you transfer you comp and account balance and start playing on your new account well before then.

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When will the software stop running?

The old software is available till Jan 15, 2009. However we recommend that you transfer you comp and account balance and start playing on your new account well before then.

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